Return, Cancellation & Refund Policy
Effective Date: 01/04/2025
Last Updated: 01/04/2025
At Life of Healthy, we are committed to delivering high-quality nutrition consultancy services. Please read this policy to understand your rights and obligations regarding cancellations, rescheduling, and refunds.
1. Scope of Services
We offer the following digital services:
- 1-on-1 live video consultations
- Group wellness and nutrition sessions
- Personalized digital diet and exercise plans
- Subscription-based coaching programs
- Free downloadable wellness resources
All services are tailored and non-transferable once delivered or initiated.
2. Cancellation & Rescheduling
To manage time and fairness for all clients:
- Cancellations or rescheduling must be made at least 24 hours before the scheduled session.
- Cancellations made within 24 hours or no-shows will not be eligible for a refund and are charged in full.
- You can reschedule by emailing us at [contact@lifeofhealthy.com] or through your client dashboard.
3. Refund Eligibility
We value your trust. Refunds are permitted only if the client is unsatisfied after the first session.
Terms:
- Refund requests must be made within 48 hours after the first session.
- No refunds are issued for group sessions, subscription renewals, or after deliverables (like diet plans) have been sent.
- Each case is reviewed individually, and the final decision rests with Life of Healthy.
4. Refund Process
- If a refund is approved, it will be processed within 7–10 business days through Razorpay to your original payment method.
- Processing time may vary depending on your bank/payment provider.
- No refunds are processed for technical issues caused by client-side equipment, bandwidth, or missed sessions.
5. Free Resources
All free downloads, wellness guides, and informational content provided on our website are non-commercial and non-refundable.
6. Jurisdiction & Compliance (Indian Legal Framework)
This policy is governed by the laws of India, particularly under:
- The Consumer Protection Act, 2019
- The Information Technology Act, 2000
- Applicable rules under MCA & MCA e-Commerce Guidelines
All disputes shall fall under the exclusive jurisdiction of courts located in Ranchi.
7. Data Protection & GDPR (if applicable)
If you are accessing our website from the European Union or other GDPR-compliant countries, your data is handled as per the General Data Protection Regulation (GDPR).
We:
- Collect only essential data for service delivery
- Do not sell or misuse your personal information
- Comply with all rights to access, modify, or delete your data upon request
